赞扬商务英语写作

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赞扬商务英语写作

　　指点语：为了赞助大师领会商务英语赞扬信的写作，以下是百分网小编为大师清算的赞扬商务英语写作，接待浏览!

赞扬商务英语写作

　　1. 赞扬邮件按照局势的严峻水平能够分为三大类：make a mild complaint，make a point，make a strong point (make a warning)。

　　2. 当第一次、第二次赞扬时，能够分两步走：

　　1)描写现实自身

　　2)提出处理题目的计划

　　可是第一次赞扬和第二次赞扬的说话应是有差别的。

　　3. 当第三次赞扬时，能够分四步走：

　　1)描写现实自身

　　2)夸大不满

　　3)请求对方当即采用步履

　　4)(须要时)给出正告

　　范文一(赞扬)：

　　Dear Sir:

　　I'm writing in connection with my booking with you for an adventure holiday to Peru.

　　On the 19th of May, I sent you a check for $390 as a deposit. Unfortunately, I have not yet received a receipt for this. I would be grateful if you could send me this as soon as possible.

　　I look forward to hearing from you.

　　Yours,

　　Margareta Lindell

　　范文二(回函)：

　　Apologizing for the Complaint

　　Dear Mr. Geoff Pullar

　　Thank you for your letter of 21 October. We regret very much to learn that the Men’s Golf Woolen Stockings you kindly ordered were omitted from the shipment and that Women’s lisle Stockings were sent to you instead. Your complaint was immediately sent to our Customer Relations representative for investigation.

　　On going into the matter, we found that a mistake was indeed made by us. The slip-up occurred in our new automated inventory control system which is causing some problems during the data entry stage. Your order number was unfortunately confused with another one (BT-718). We sincerely regret that it caused you so much trouble, especially because the goods were intended for your special sale.

　　We have arranged for the right goods to be dispatched to you at once. Relative documents will be mailed as soon as they are ready.

　　We have already faxed to inform you of this, and we enclose a copy of the fax.

　　The women’s stockings you kindly returned reach us today. Your account will be credited with the invoiced value of the lisle stockings and returning charges. One credit note is enclosed.

　　We apologize again for this mistake and inconvenience caused to you.

　　Yours sincerely

　　Edward

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