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中级商务英语浏览懂得测验过关操练
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The secret of success in electronic commerce lies in placing a new emphasis on a well-established area. That area is customer service, which is now the only point of (19) between a business and the buying public.
There are a number of factors in a real-world shop that (20) people's perceptions of a business: these (21)the location and the appearance of the premises,the quality and the pricing of the merchandise or services’and the behaviour of the staff.
However, if a company is trying to make a good impression with online customers,most of these factors do not (22) a part. In the (23) of these factors, the way customers are (24) when they have a reason to call has a fundamental effect on a company's ability to retain them as customers. Even more than regular telephone or in-person customers, web customers are impatient，easily frustrated and always conscious that they have other places where they can (25) their business.Preventing them from doing that means meeting them on their own(26)and providing them with what they want.
This necessity, in(27)，means that companies that sell over the net must get back-end functions right. Imposing(28) requirements on customers will not work; a business that (29) on customers emailing for assistance instead of using the phone, for example, will lose repeat custom.
If the phone is used, it must be answered (30), and the staff should look for ways of helping even the most awkward customers(31), as is more usual,trying to find some(32) to blame the customer for any problem.
An important，final point is that it is vital that all addresses，web links and phone numbers work properly and efficiently. This ought to (33) without saying.Experience，however, shows that it does not.
19、A relationship B association C. meeting D contact
20、A force B determine C decide D fix
21、A enclose B consist C include D contain
22、A get B run C play D have
23、A absence B lack C need D scarcity
24、A cared B treated C dealt D considered
25、A deliver B bring C move D take
26、A policies B standards C terms D conditions
27、A turn B sequence C line D order
28、A dense B rigid C deep D solid
29、A demands B insists C expects D instructs
30、A punctually B precisely C promptly D presently
31、A apart from B other than C except for D rather than
32、A case B excuse C fault D purpose
33、A do B make C go D come
我小我以为，完形填空这类题型属于BEC浏览里绝对不轻易把握的。其余几个局部多参照原文就能够找到谜底，而完形填空的谜底有的时辰靠阐发是得不出成果的，由于会考到一些牢固用法，并且是商务英语里的牢固用法。牢固用法临时半会是没法堆集的。要想做好BEC里的完形填空，一是要把握必然的解题技能(比方解除法和猜题)，二是要培育商务英语的感受。感受的培育也有两种路子，一个是多读原版贸易英语文章，另外一个便是把积年BEC真题里的完形填空原文填上空白的单词频频朗诵。
这篇名为《电子商务胜利法门》的文章首要阐发了处置电子商务必须斟酌的几个factor。重点斟酌的是若何办事客户，不是在线的，而是德律风。
19题起首考的便是一个牢固的商务英语用法。Point of contact,打仗点。贸易辞书的诠释：Person or a department serving as the coordinator or focal point of an activity or program.英文WIKI的诠释：A point of contact (POC, also single point of contact or SPOC) is the identification of, and means of communication with, person(s) and organizations(s) associated with the resource(s).
26题，on one's own terms,根据或人本身的主意。接洽此句高低文，是说电子商务的客户不好服侍，得根据他们的意义来供给他们想要的。以是前面的28题应当挑选rigid，生硬的。意义是不能把一些生硬的请求强加在客户的身上。
27题，in turn响应的;in sequence按挨次，顺次;in line成一直线;in order整洁，次序井然。
31题，前面的as is more usual是拔出语，在这里完整能够疏忽不计，接洽全部句子的意义。是说员工应当想方法对于哪怕是最难对于的客户，而不是找捏词去求全谴责客户。以是应选rather than (而不是)。apart from相称于except for，除…外(都),other than相称于except，除…之外。
32题，懂得了高低文，应当选excuse。与fault相干的短语是find fault with
33题，go without saying牢固用法，显而易见的意义。
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